


FAQs
How do I add my dog's name for custom embroidery?
Personalising your dog's towel is easy!On the product page, select ‘YES’ for the embroidered name option.
Enter your dog's name in the text field provided.Choose your product colour and size, then add to your cart!
What will the embroidery look like?
Your dog's name will be beautifully embroidered in a crisp, high-quality white stitching that stands out perfectly against any towel colour you choose.
Can I see how the personalisation will look before it's made?
Yes, absolutely! We want to make sure it's perfect. After you place your order, you will receive an embroidery proof via email.
This allows you to review and confirm the spelling and positioning of your dog's name before we officially proceed with production.
Can I return the personalised item if it doesn't fit?
Because personalised items are custom-made specifically for your furry friend, they cannot be returned or exchanged unless there is a manufacturing defect. We highly recommend checking the size and dimensions against your dog before confirming your order.
How long will shipping take for my personalised product?
Because each towel is custom-embroidered just for your pup, they take a little extra time and care to prepare.
Production Time: Once you approve your email embroidery proof, 3 - 4 business days for us to craft your custom towel.
Shipping Time: Once dispatched, standard UK mainland shipping takes 2 – 3 business days.
Total Time: You can expect your personalised towel to arrive at your door roughly 5 -7 business days after you confirm your embroidery proof!