Return & Refund Policy

Returns & Exchanges

UK customers have 30 calendar days, and international customers have 40 calendar days to return your purchase from the date of transaction. 

For an eligible return, the item must be in the same condition in which you received it, including all the original packaging and with the tags intact.  You must also have a receipt or proof of purchase. 

We are unable to accept returns without the original packaging or proof of purchase.

All exchanges need to be completed within 30 days of the original purchase date.

All returns are to be addressed to:

Tail Blazers Ltd.
Returned Goods
PO Box 7708
Perth
PH2 1LU

What should I do if an item does not fit, or I dislike the colour?

You will be responsible for paying for the shipping costs of returning the item. If you request a return postage label, this will be deducted from your refund.

The number of days it takes to receive the refund is dependent on the card issuer's policy.

What do I do if an item is faulty when delivered?

Email returns@tailblazers.shop. Please include a photo showing the fault and proof of purchase. 

Once we receive the goods:

  1. If you request a refund, we will refund you using the method used to pay for the order.
  2. If you request a replacement, we will dispatch it within 7 working days.

Are there charges to return items?

Yes, UK orders using the Collect+ label provided will be charged £3.75 for the return.

Faulty returned items will not be charged the return fee.

  1. If you send it back to us using your method, please remember to send your package by recorded delivery, as we cannot be held responsible for goods lost in transit to us.
  2. The original shipping charges are non-refundable.
  3. International Orders We recommend that these be returned to us using a tracked service such as DHL Express, UPS, or FedEx.

How quickly will Tail Blazers return my order?

We aim to process all returns within 7 working days.

What happens if Tail Blazers are out of stock on a replacement?

If you paid for an order by card, we will refund your card (the number of days it takes to receive the refund is dependent on the card issuer's policy). for the goods and postage, then dispatch and recharge a replacement when it comes into stock.

How do I know if Tail blazers have processed my return?

Once we have received your item, we will inspect it and notify you that we have received your returned item along with the outcome.

If the return is approved, We will initiate a refund via the original method of payment.  The number of days it takes to receive the funds is dependent on the card issuer's policy.

If you have not received your exchange or refund within 10 working days, please contact returns@tailblazers.shop

International Returns 

Customers outside of the UK must follow the instructions above along with our standard return’s procedures. To help us deal with your return to us quickly and efficiently, you must mark all returns as RETURNED GOODS.